Cancel an Event in GAIL

Requests for canceling GAIL events across campus are being submitted at a higher than normal volume. Your patience and grace is appreciated! For more information and updates on the coronavirus, please refer to the University of Georgia’s Coronavirus (COVID-19) webpage.

While having to cancel an event during this time is unfortunate, the health and safety of our University staff and guests is of the highest importance. Click here for a short how-to if you need help with sending out an event cancellation email. Once you have created the email, you will add the Cancellation communication just like you did for a Save the Date or an Invitation on the Invitations tab.

For paid events, your department can determine how to handle refunds. The UGA Foundation suggests refunding when possible as that typically lends itself to the most positive outcome for the registrant (and potential donors). You are encouraged to ask the registrants if they would like to reapply their payment from an event registration to a charitable gift supporting the fund of their choice. A new form has been created which alerts both DARComm and Gift Accounting to move into action on calendar updates and potential refund situations; it can be found here. 

If you need further assistance, please submit a ticket to AskIT from the menu above.