Blog

GAIL Greats: Rachel Peoples

Who are GAIL Greats? We’re always doing our best to bring you new and fun things as you navigate GAIL. That’s why we’re proud to introduce GAIL Greats! Think of it as “VIP” – only better! GAIL Greats are skilled users who go above and beyond to advance the database. They take what they’ve learned […]

By Taejah Harper | Uncategorized
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AskIT Ticketing System Platform Change

The Advancement Services and IT teams have been working to implement a new helpdesk/ticketing system and an unforeseen circumstance arose yesterday that forced an accelerated transition to our new platform.  Because of this rapid transition, the Advancement Services and IT teams are admittedly operating in scramble mode because not everyone is up to speed with […]

By Taejah Harper | Uncategorized
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Spring 2022: New Graduates Upload

It’s the end of spring semester, and questions are starting to come in about the spring graduates upload process. Here are answers to some of the more frequently asked ones. Q: When can I access May 2022 graduate information? May 2022 graduate information will be requested at the beginning of June. This timeline allows for […]

By Taejah Harper | Uncategorized
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Setting a New Location Capacity for an Event

Calling all GAIL event coordinators! When setting up your event, did you know you can add in new locations that aren’t already saved in the database? If you find yourself having to save a venue location, there’s a very important step that will determine the basis for any others who may want to use the […]

By Taejah Harper | Uncategorized
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New Upgrades to Content Blocks in BEE

Get ready for some helpful upgrades to the drag and drop content blocks you use to build your emails in BEE. You may be very familiar with using the Text block in plenty of emails. Soon, we’ll officially say our goodbyes to the original Text box, and hello to the Paragraph box. The goal is to create […]

By Taejah Harper | Uncategorized
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Communication Preferences within BEE Plugin

You’ve filled out the six fields at the bottom of your BEE email, dragged and dropped your preferred contents and previewed how the email will look. Before you can send that email out, you must complete one additional step. If a constituent prefers not to be contacted by a particular department, it is our responsibility […]

By Taejah Harper | Uncategorized
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New Event Registrant Analysis Report

This new report is called “Registrant Analysis” and is found on the left navigational bar inside the Event and allows you to get a broad overview of the constituents who are  registered for an event. This report shows statistics related to age groups, years of recognition, total recognition, gender, degree area, and constituency. It also […]

By Cindy Bond | Uncategorized
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Giving Day is March 31, 2022

The Office of Annual Giving is requesting an EMAIL BLACKOUT for alumni and donors from March 10 – 31 in preparation for our first-ever university-wide Giving Day on March 31. Constituents could receive as many as 5 emails on Giving Day, and this blackout period is a best practice recommended by other institutions who have […]

By Cindy Bond | Uncategorized
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ASKIT News

In May, we will begin transitioning our helpdesk ticketing system to TeamDynamix. This will be a staged process starting first with Event Registration Page requests and Query/Selection/Reporting tickets. Once this change goes into effect, you will see a message like what is shown below when you attempt to submit a request through ASKIT. When prompted, […]

By Cindy Bond | Uncategorized
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Guidelines for Submitting Excel Files to ASKIT

Before hitting send on an email with an excel spreadsheet attached containing sensitive data, be sure you follow appropriate guidelines for keeping data safe & secure. Step 1 You must use UGA’s approved secure email tool called SendFiles, and it must be sent directly to a Client Services team member (Cindy Bond, Eric Schmidt or […]

By Cindy Bond | Uncategorized
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