General & Updates

New: Request Constituent Update

New feature alert! Do you ever come across outdated information in GAIL that you don’t feel comfortable updating yourself? We’ve created a useful shortcut for that exact situation. Now when you’re on a constituent record, under the Tasks bar on the left side of the screen you’ll seen an option called Request Constituent Update. This […]

By Emily Clary | General & Updates
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Fundraiser on the Go Updates

Fundraiser on the Go (FROG) is a simplified interface of GAIL that is compatible with both desktop and mobile devices. It’s been around for a while but we’ve recently made some great updates, so we suggest you hop on over and check it out! This new version of FROG focuses on the members of your […]

By Emily Clary | General & Updates
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Automating Process for Deactivating Expired & Inactive GAIL User Accounts

As you are all aware, DAR IT takes the security of our donor information very seriously.  One of the fundamental ways to protect information is to limit access to it, and a primary principle of this is that unused user accounts need to be closed when they are identified.  This principle, common to many information […]

By Brantley Hobbs | Front Page . General & Updates . News
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Did Someone Say “Batch Interactions”?

What is this thing?  And how do I get it? If you’ve ever wished you could key in one interaction and have it copy to multiple constituent records, or wished that you could keep a list of various interactions in a spreadsheet and have those imported into GAIL onto constituents records – that day is […]

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GAIL 2019 Survey Check-In

Before we head into the new year, we wanted to revisit the GAIL 2019 survey that we sent out in the spring and update you on how some of your suggestions are being implemented. Thank you again on all your feedback and suggested enhancements on the survey. You contributions are invaluable! We shared the following […]

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Mr. Direct M. Placeholder vs. Universe

If you are using Mr. Placeholder’s finder number for tracking your postal mail marketing effort, you should double-check that the record is actively included in the marketing effort export information. Before activating a marketing effort, it’s important to verify that “Mr. Placeholder” qualifies to be included in the final results. Find out how with these […]

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New Selection? We’ll Create a New Segment, too!

New service announcement! The Analytics and Reporting Team will now manage segments for you! Going forward, when you open a ticket and select the help topic “Reporting and Query/New Query or Selection Request,” you will find among the questions, one asking if you would like a segment created or updated. Select “yes” and/or request to […]

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Tips for Submitting an AskIT Ticket

NOTE: The helpdesk ticketing system in this article may look different as we begin our transition to TeamDynamix. Once this change goes into effect, you will see a notice when you attempt to submit a request through ASKIT. The link provided in that notice will take you to TeamDynamix where you can submit your request. […]

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Requesting the Creation of Event Registration Pages

NOTE: The helpdesk ticketing system in this video/article may look different as we begin our transition to TeamDynamix. Once this change goes into effect, you will see a notice when you attempt to submit a request through ASKIT. The link provided in that notice will take you to TeamDynamix where you can submit your request. […]

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How to login to the 02 Restricted VPN

Want to get into GAIL? Reeher? OneSolution? You’ll first need to log in to the 02 Restricted VPN, or virtual private network. Why? Having these systems on the University’s VPN adds an additional layer of security, keeping the information within them safe from unauthorized eyes. If you’ve never used the 02 Restricted VPN before you’ll […]

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