General & Updates

Automating Process for Deactivating Expired & Inactive GAIL User Accounts

As you are all aware, DAR IT takes the security of our donor information very seriously.  One of the fundamental ways to protect information is to limit access to it, and a primary principle of this is that unused user accounts need to be closed when they are identified.  This principle, common to many information […]

By Brantley Hobbs | Front Page . General & Updates . News

Did Someone Say “Batch Interactions”?

What is this thing?  And how do I get it? If you’ve ever wished you could key in one interaction and have it copy to multiple constituent records, or wished that you could keep a list of various interactions in a spreadsheet and have those imported into GAIL onto constituents records – that day is […]


GAIL 2019 Survey Check-In

Before we head into the new year, we wanted to revisit the GAIL 2019 survey that we sent out in the spring and update you on how some of your suggestions are being implemented. Thank you again on all your feedback and suggested enhancements on the survey. You contributions are invaluable! We shared the following […]


Mr. Direct M. Placeholder vs. Universe

If you are using Mr. Placeholder’s finder number for tracking your postal mail marketing effort, you should double-check that the record is actively included in the marketing effort export information. Before activating a marketing effort, it’s important to verify that “Mr. Placeholder” qualifies to be included in the final results. Find out how with these […]


New Selection? We’ll Create a New Segment, too!

New service announcement! The Analytics and Reporting Team will now manage segments for you! Going forward, when you open a ticket and select the help topic “Reporting and Query/New Query or Selection Request,” you will find among the questions, one asking if you would like a segment created or updated. Select “yes” and/or request to […]


Tips for Submitting an AskIT Ticket

Need help with GAIL but not sure who to ask? We’ve got you covered with the AskIT ticketing system. Select the nature of your request from the options below to jump to that section. I have a question/issue that doesn’t fit into these categories. I need to request a brand new query/selection/list of constituents. I need […]


Requesting the Creation of Event Registration Pages

Let’s get ready to party! Whenever it’s time for you to request a registration page for your GAIL event, you can submit your request via AskIT. We’ve created a form that will ask everything we need to know about your event to set up the registration page efficiently. When you open the ticket with AskIT, […]


How to login to the 02 Restricted VPN

Want to get into GAIL? Reeher? OneSolution? You’ll first need to log in to the 02 Restricted VPN, or virtual private network. Why? Having these systems on the University’s VPN adds an additional layer of security, keeping the information within them safe from unauthorized eyes. If you’ve never used the 02 Restricted VPN before you’ll […]


Sharing GAIL Data with SendFiles

SendFiles is UGA’s encrypted file sharing service. Please remember that as a GAIL user, you have access to sensitive information that must be protected. If you need to share data from GAIL with a vendor, volunteer, or faculty member, please first verify that the recipient has submitted a Non-Disclosure Agreement form via AskIT and ensure […]

By Emily Clary | General & Updates

2019 GAIL Survey Results

This year’s survey was an amazing success! Over 160 GAIL users participated and provided their invaluable feedback. Thank you to everyone who took the time to write down their thoughts. We now have a better understanding of the needs of our users and are going to work diligently to continue to increase the effectiveness of […]

By Leslie West | General & Updates