On Sunday, March 14, 2021 beginning at approximately 5:30 AM, we will be applying Service Pack 26 hotfix 1 in GAIL Production. We will have all services back fully operational by noon.
Whether you are just starting in DAR yourself or your team is hiring a new member, you probably have questions about the process you are going through. Our teams are here to help! You can reach out to our Talent Management or Finance and Human Resources teams or browse our available onboarding resources below.
Our IT wizards have compiled a one-stop shop for all your workplace technology questions! Here you’ll find information on setting up employee accounts like MyID and Archpass Duo, best practices for your UGA email and calendar and shortcuts for that new office phone. Of course, with our reliance on working remotely, you will also find resources on using tools like Zoom and Teams.
|How to create an email signature|
|How to set an out of the office message|
|How to access the web version of Outlook|
|How to set up UGAMail on mobile device|
Giving and Alumni Information Link (affectionately known as GAIL) is the database we use to store all of our alumni and donor information. On the GAIL Resources Site you’ll find everything you need to request access to the system and register for training classes, as well as a robust library of how-to guides and blog articles to help you after training. The Client Services team can also be reached via the Live Chat feature on the site to help with any additional questions you might have.
Foundation Account Management Enterprise (FAME), formerly OneSolution, is our newly launched, web-based accounting software. With FAME you’ll have access to your endowed and non-endowed funds for review, reports and budget forecasting. On the FAME Resources Site you can request access and register for FAME training, as well as view support videos and blog articles.
AskIT is the internal ticketing system used by Advancement Services and DAR IT. This will be your first point of contact when requesting data lists from GAIL, setting up event registration pages, reporting system issues or requesting assistance from any of our teams. You can either submit your request online or send it via email to email@example.com and someone will be in touch with you shortly!